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Terms & Conditions

  • All users must be 18 years or older.
  • Please read the "Terms & Conditions" carefully before registering and/or using website.
  • By accepting these "Terms and Conditions" you (The User) are deemed to have accepted in using Nidaan services and have fully read and understood "Terms and Conditions" and of The User is therefore advised to read carefully these "Terms and Conditions" each time he or she uses the service(s) of
  • Nidaan Medicare Pvt. Ltd. (also called Nidaan), the owner of the Site, ("") and professionals who offer services through the Site accept no responsibility for any medical, legal or financial events or outcomes related to services attained through the use of Telephonic Consultation and the Site, which is being provided on an as is basis. All services and information displayed on constitute an "invitation to offer". Your order for service constitutes your "offer" which shall be subject to the "Terms and Conditions" as listed below. reserves the right to accept or reject your offer. The Service(s) and the Site of Nidaan is not intended to be used to:
  1. Treat a medical emergency or medical condition.
  2. Advise or resolve legal, medical or financial issues outside the scope of what has been agreed or provided.
  3. Prescribe medicine.
  4. Diagnose a medical condition.
  5. Nidaan is not responsible for any conversation regarding medical or any other information between the "Medical Practitioner" and "The User".
       Patients/Parents Information and consent for consultation services

  • We are happy to announce the telephonic consultation services for health care seekers who need attention and cannot immediately proceed to the OPD.
  • This is a live, On-Demand & healthcare seeker initiated service for Primary and Urgent medical Care of registered patient follow up Healthcare Seekers of the hospital/ Doctors.
  • This consultation does not replace the OPD visit or is not equal to OPD visit. Children / adult with serious or danger signs can’t be treated on phone. This facility is meant for helping Healthcare Seekers till they come to OPD.
  • Healthcare Seekers need to register once & recharge at either on billing counter or on website to avail the facility. Once you register it implies that you accepted all terms and conditions of this facility.
  • Once registered, they can anytime consult doctor dialing mentioned no.,and connect to doctor directly.
  • Once call connected to doctor, you will be charged as per Doctor current per minute / second pulse {predetermined by Doctor / Hospital}. Interaction will be purely audio (No video/data communication). You need to have sufficient balance in your account for taking this service, hence check your balances accordingly.
  • This facility will be used for diagnosis, treatment, follow-up and/or Healthcare Seekers education.
  • It makes medical care easily accessible all the time, at convenience of Healthcare Seekers, at your own place without any appointment or waiting which saves time, money and leave from work.
  • There are also potential risks/ limitations with it. Doctor can’t see and assess Healthcare Seekers clinically and is fully dependable on care seeker’s history and technology. Few (but not all) limitations are listed below-
  • It may not be sufficient to make appropriate medical diagnosis or treatment on phone.
  • The inability of doctor to conduct certain tests or assess vital signs in-person may in some cases prevent from identifying the need for emergency medical care or treatment for you.
  • Your doctor may not able to provide medical treatment for your particular condition and you may be required to seek alternative healthcare or emergency care services.
  • Delays in medical evaluation/treatment could occur due to unavailability of your doctor or deficiencies or failures of the technology or electronic equipment used.
  • The electronic systems or other security protocols or safeguards used in the Service could fail, causing a breach of privacy of your medical or other information.
  • Given regulatory requirements in certain jurisdictions, your doctor’s diagnosis and/or treatment options, especially pertaining to certain prescriptions, may be limited.
  • A lack of access to all of your medical records may result in adverse drug interactions or allergic reactions or other judgment errors.
  • As this is a healthcare seeker initiated & benefit facility, on nominal charges, the hospital or doctor will try to deliver standard of care, but they / Nidaan will not be responsible for any confusion/ miscommunication /adverse outcome. Hospital does not guarantee improvement or cure and some cases even may deteriorate.
  • Anytime if Healthcare Seekers health condition do not improve / deteriorates, shows any new sign/ danger sign on or off treatment, are supposed to go to nearest emergency facility ignoring teleconsultation.
  • Decisions regarding queries related to payment deduction, charges, refund are under authority of hospital , Doctor and NIDAAN.
  • You represent that (a) you have read this telephonic consultation Consent carefully in print or in website (b) you understand the risks and benefits of the Service and the use of telephonic consultation in the medical care and treatment provided to you by doctor/hospital using the Service, and (c) you have the legal capacity and authority to provide this consent for yourself and/or the minor for which you are consenting under applicable state laws, including laws relating to the age of majority and/or parental/guardian consent.
  • By using the services of Nidaan you agree to be bound by the "Terms and Conditions". All prices, unless indicated otherwise are in Indian Rupees. All prices and availability of services are subject to change without prior notice at the sole discretion of Nidaan. All prices and availability schedules of the doctor are subject to change by the doctor without any prior notice. Information or advice provided on the Site by professionals should be used merely as a guide rather than a definitive recommendation to adopt any specific action or treatment. Nothing transmitted to or from this Site constitutes the establishment of a doctor-patient relationship between you and any professional. Nidaan assumes no responsibility for the posts or the information contained on the Site, nor does it make any claims, promises or guarantees about the accuracy, suitability or completeness of any of the information on the Site or in the posts. All advice and/or information obtained directly or indirectly from the Site are provided at your own risk. In a credit card transaction, you must use your own credit card. Nidaan will not be liable for any credit card fraud. The liability to use a card fraudulently will be on "The User" and the onus to 'prove otherwise' shall be exclusively on "The User". Any request for cancellations of orders once duly placed on the site, shall not be entertained. In the event that a non-delivery occurs on account of a mistake by you (The User) (i.e. wrong name or address or any other wrong information) any extra cost incurred by Nidaan for service rendered shall be claimed from the User placing the order. Nidaan shall not be liable for any delay / non-delivery of services by the doctors, hospital/s, groups etc., flood, fire, wars, acts of God or any cause that is beyond the control of Nidaan. All services given directly by Nidaan are duly screened and assured to ensure that the services are of the standard, quality that they represent. Notwithstanding anything contained herein Nidaan acts only as a referring agent to facilitate / integrate transactions between the doctors and patients through various platforms (online web, call centre, mail teleconferencing, SMS. etc.) for various doctors and shall in no way be responsible for any quality of services, losses, expenses and/or taxes incurred by Users qua the services. In no event shall Nidaan, its directors, officials, representatives and employees be liable for any damages relating to services sold through its various platforms. Nidaan reserves the right to charge a fee for any facilities provided.
  • The User agrees to provide authentic and true information. Nidaan reserves the right to confirm and validate the information and other details provided by "The User" at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), Nidaan has the right in its sole discretion to reject the registration and debar "The User" from using the Services of Nidaan or , and / or other affiliated websites without prior intimation whatsoever. Nidaan will not be responsible for any damage suffered by users from use of the services on this site.
  • For medical consultations in particular, but not exclusively, before acting on any of the advice, the user should confirm that such action is applicable and suitable by referring to his or her own medical practitioner or attaining the second and third opinion of other medical practitioners. The limitations associated with consultations or other services exclusive of physical examination, in person legal advice or onsite and extensive investigations should be recognized. The information on this Website (including but not limited to live chat, emails, phone support) is provided for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified medical practitioners. Nothing on this Website should be used for treating or diagnosing a medical or health condition or for replacing any relationship with your physician or other qualified medical practitioner. You are encouraged to consult other sources and confirm the information contained within this Website. Consult your own physician regarding the applicability of any opinions or recommendations with respect to your symptoms or medical condition. For medical concerns, including decisions about medications and other treatments, you should always consult your physician or other, qualified medical practitioners. In serious cases, seek immediate assistance from emergency personnel. If you have or suspect that you have a medical problem or condition, please contact a physician or other qualified medical practitioner(s) immediately.
  • Nidaan makes no claim that the contents of the Site, such as text, graphics, images and information obtained from service providers and any other material contained on the Site (the "Content") is appropriate or may be downloaded in a particular jurisdiction. Access to the Site and Content may not be legal by certain persons or in certain states or countries. If you access the Site from outside India, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Provisions relating to the liability of Nidaan and its licensors, user submissions, Indemnity, Jurisdiction, and Complete Agreement, survive the expiration or termination of these "Terms and Conditions" for any reason whatsoever. The Content is for informational purposes only. The Content is not intended to be a substitute for face-to-face professional advice, diagnosis, or treatment. Neither Nidaan nor any of its owners, managers, directors, employees, agents, partners, advertisers or affiliates assumes any legal responsibility for any incorrect or misleading information provided by any professional or contained within the Site.
  • You agree that you will not use the Site to post any advertisement or other commercial message. You agree that you will not post any knowingly false, defamatory, inaccurate, abusive, harassing, obscene, sexually oriented or threatening message or material that is illegally invasive of another person's privacy. Nidaan has the rights to delete such type of information. Content and features on the Site, including these "Terms and Conditions" are subject to change or termination without notice in the editorial discretion of Nidaan. All rights not expressly granted herein are reserved to Nidaan and its licensors. Nidaan Medicare Pvt Ltd assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site. The Site and the Content are provided on an "as is" basis.
  • Nidaan does not endorse any professional and does not intend to be a source of advertising, solicitation or legal advice on the behalf of any professional. You expressly agree that exclusive jurisdiction for any dispute with Nidaan, or in any way relating to your use of the Site, resides in the courts of India and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Jaipur, India in connection with any such dispute including any claim involving Nidaan or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers. These "Terms and Conditions" are governed by the internal substantive Indian laws of the land, without respect to its conflict of laws principles. If any provision of these "Terms and Conditions" is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these "Terms and Conditions", which shall remain in full force and effect. No waiver of any of these "Terms and Conditions" shall be deemed a further or continuing waiver of such term or condition or any other term or condition.
  • Except as expressly provided in a particular "legal notice" on the Site, these "Terms and Conditions" constitute the entire agreement between you (The User) and Nidaan. These "Terms and Conditions" constitute the entire agreement between the parties and superseded all other agreements relating to the subject matter, and set out the complete legal relationship between Nidaan and any other party arising from or connected with the subject matter. For the voidance of doubt, in the case of any conflict between these "Terms and Conditions", and any other agreement, these "Terms and Conditions" apply only.
  • You are prohibited from republishing, selling, duplicating, or "scraping" for commercial or any other purpose whatsoever, the Directory Listing or any of the data or other information contained therein, in whole or in part, in any medium whatsoever.
  • Questions or comments regarding the Site should be directed by electronic mail to
  • Nidaan will not be liable for any damages of any kind arising from the use of this site or phone service or email communication, including, but not limited to, direct, indirect, incidental, punitive or consequential damages.
  • By using the Nidaan Portal, the telephone consultation system and or email services, you agree to the "Terms and Conditions".